Terms of service

Last updated: 29 August 2026

Welcome to FLOWERS BY ACANTHUS LIMITED. These Terms of Service govern your use of our website and the purchase of flowers, vases, and other products from us.

By using our website or placing an order, you agree to these Terms of Service. Please read them carefully before using our website or purchasing our products.

1. About Us

FLOWERS BY ACANTHUS LIMITED is a company registered in Scotland under company number SC893796.

Business address:
58 Long Lane
Broughty Ferry
Dundee, Scotland
DD5 1HH
United Kingdom

Email Address: help@FLOWERSBYACANTHUS.com
Phone Number: +44 7460015985

In these Terms, "we", "us", and "our" refer to FLOWERS BY ACANTHUS LIMITED. "You" and "your" refer to the person using our website or purchasing our products.

2. Using Our Website

You agree to use our website only for lawful purposes and in accordance with these Terms.

You must not:

Use the website for fraudulent or unlawful purposes.
Attempt to gain unauthorised access to our website, systems, or accounts.
Introduce viruses, malicious code, or other harmful material.
Copy, reproduce, or misuse our website content without permission.
Interfere with the operation or security of the website.

We reserve the right to suspend or restrict access to our website where reasonably necessary to protect our business, customers, or website.

3. Products

We sell fresh flowers, vases, and related products through our website.

We make reasonable efforts to ensure that product descriptions, photographs, colours, sizes, and other information are accurate. However, because flowers are natural products, individual stems, colours, shapes, sizes, and arrangements may vary.

Fresh flowers may naturally differ from photographs shown on our website. Reasonable substitutions may occasionally be necessary where a particular flower or variety is unavailable.

Where a significant substitution is necessary, we will make reasonable efforts to provide a suitable alternative.

4. Product Availability

All products are subject to availability.

We reserve the right to limit quantities, discontinue products, or modify product availability at any time.

If you place an order for a product that is unexpectedly unavailable, we will contact you where appropriate and may offer an alternative product or refund the affected amount.

5. Prices

All prices displayed on our website are in British pounds sterling (£) unless otherwise stated.

We take reasonable care to ensure that prices are accurate. If we discover an obvious pricing error after you have placed an order, we will contact you and give you the option to confirm the order at the correct price or cancel the order.

Any applicable delivery charges will be displayed during the ordering process.

6. Placing an Order

When you place an order through our website, you are making an offer to purchase the selected products.

You are responsible for ensuring that the information provided when placing your order is accurate and complete.

An order confirmation does not necessarily mean that your order has been accepted. We reserve the right to refuse or cancel an order where there is a legitimate reason to do so, including product availability, pricing errors, suspected fraud, or inability to fulfil the order.

A contract for the purchase of products will be formed when we accept your order.

7. Payment

Payment must be successfully received before an order is dispatched.

Payments may be processed through third-party payment providers. By submitting payment information, you confirm that you are authorised to use the relevant payment method.

We do not intentionally store full payment card details on our own systems.

8. Delivery

We currently deliver within the United Kingdom.

Our usual processing and shipping time is 0–1 business days.

Delivery times may vary depending on the delivery address, courier availability, weekends, bank holidays, weather, transport disruption, and other circumstances outside our reasonable control.

For more information, please see our Shipping Policy.

Customers are responsible for providing an accurate delivery address and appropriate contact details.

9. Fresh Flowers and Perishable Products

Fresh flowers are natural and perishable products.

Because of their perishable nature, certain statutory cancellation rights that apply to non-perishable goods may not apply to fresh flowers.

We nevertheless respect your statutory rights where flowers arrive faulty, damaged, not as described, or otherwise fail to conform to the contract.

If there is a problem with your flowers, please contact us as soon as possible after delivery and provide photographs where appropriate so that we can assess the issue.

10. Vases and Non-Perishable Products

Vases and other non-perishable products are subject to applicable UK consumer protection legislation.

If a vase or other product is faulty, damaged, incorrect, or not as described, you may have statutory rights to a repair, replacement, refund, or other appropriate remedy.

Please see our Refund & Returns Policy for further information.

11. Cancellation and Returns

Your cancellation and return rights depend on the type of product purchased and the circumstances of the purchase.

Fresh flowers and other goods that are liable to deteriorate or expire quickly may be excluded from certain change-of-mind cancellation rights.

For eligible non-perishable goods, statutory cancellation rights may apply.

Nothing in these Terms is intended to remove or restrict any statutory rights that cannot legally be excluded.

Please refer to our Refund & Returns Policy for additional information.

12. Damaged Deliveries

If your order arrives damaged, please contact us promptly.

For damaged vases or other non-perishable products, please provide photographs of the item and packaging where possible.

For fresh flowers, please contact us as soon as possible after delivery, preferably on the day of delivery, and provide clear photographs showing the condition of the flowers.

We will assess the situation and provide an appropriate remedy where required by law or where otherwise appropriate.

13. Intellectual Property

Unless otherwise stated, the content on our website, including text, photographs, graphics, logos, designs, product descriptions, and other materials, belongs to or is licensed to FLOWERS BY ACANTHUS LIMITED.

You may not reproduce, distribute, modify, publish, or commercially exploit our website content without our prior written permission, except where permitted by law.

14. Website Availability

We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, secure, or free from errors.

We may temporarily suspend or modify the website for maintenance, updates, security reasons, or other operational purposes.

15. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.

Subject to the above, we will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.

Nothing in these Terms affects your statutory rights as a consumer.

16. Events Outside Our Control

We will not be responsible for failure or delay in performing our obligations where the failure or delay is caused by circumstances beyond our reasonable control.

Such circumstances may include severe weather, natural disasters, transport disruption, courier failures, strikes, government restrictions, power outages, technical failures, or other unforeseen events.

Where possible, we will notify you of significant delays and take reasonable steps to minimise their impact.

17. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect and use personal information.

18. Third-Party Services and Links

Our website may use third-party services, including payment processors, delivery providers, hosting providers, analytics services, or other technology providers.

We are not responsible for the content, availability, or policies of third-party websites or services that we do not operate.

19. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website, products, or legal requirements.

The updated Terms will be posted on our website with a revised "Last updated" date.

The Terms applicable to your order will generally be the Terms in effect at the time you place your order, unless otherwise required by law.

20. Governing Law

These Terms are governed by the laws of Scotland.

If you are a consumer, you will continue to benefit from any mandatory consumer protection rights available to you under the law that applies to your circumstances.