Shipping policy

Last updated: 29 August 2026

1. About Us

This Shipping Policy applies to orders placed with FLOWERS BY ACANTHUS LIMITED, a company registered in Scotland under company number SC893796.

Our business address is:

FLOWERS BY ACANTHUS LIMITED
58 Long Lane
Broughty Ferry
Dundee, Scotland
DD5 1HH
United Kingdom

Email: help@FLOWERSBYACANTHUS.com
Phone: +44 7460015985

2. Delivery Information

We currently ship orders within the United Kingdom.

Processing and shipping time: 0–1 business days.
Orders are normally prepared and dispatched within 0–1 business days after payment has been successfully received.
Delivery times may vary depending on the delivery address, courier availability, weekends, bank holidays, and circumstances outside our control.
Fresh flowers are carefully prepared and packaged to help maintain their freshness during transit.

3. Fresh Flower Deliveries

Because our flowers are fresh and perishable, we take particular care when preparing and packaging them for dispatch.

We recommend that someone is available at the delivery address to receive the order whenever possible.

Once your flowers have been delivered, please unpack them promptly and follow any care instructions provided to help maintain their freshness.

4. Vase Deliveries

Vases are securely packaged to reduce the risk of damage during transportation.

If your vase arrives damaged, please contact us as soon as possible and provide photographs of the damaged item and its packaging. We will review the issue and assist you with an appropriate resolution.

5. Delivery Delays

We aim to dispatch orders within 0–1 business days. However, delivery may occasionally be delayed due to circumstances outside our reasonable control, including courier delays, severe weather, public holidays, transport disruption, or other unforeseen events.

While we will make reasonable efforts to assist with delayed deliveries, we cannot guarantee a specific delivery date or time unless this has been expressly agreed with you before your order is placed.

6. Incorrect or Incomplete Delivery Information

Customers are responsible for providing accurate and complete delivery information when placing an order.

Please check your delivery address, postcode, telephone number, and other relevant information carefully before completing your purchase.

If you provide incorrect or incomplete delivery information, this may result in a delay or failed delivery. Please contact us as soon as possible if you realise that any information is incorrect. We will make reasonable efforts to help, although changes may not be possible once an order has been dispatched.