Privacy policy

Last updated: 29 August 2026

This Privacy Policy explains how FLOWERS BY ACANTHUS LIMITED collects, uses, stores, and protects personal information when you visit our website or purchase our products.

FLOWERS BY ACANTHUS LIMITED is a company registered in Scotland under company number SC893796.

1. Who We Are

FLOWERS BY ACANTHUS LIMITED
58 Long Lane
Broughty Ferry
Dundee, Scotland
DD5 1HH
United Kingdom

Email: help@FLOWERSBYACANTHUS.com
Phone: +44 7460015985

For the purposes of applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, FLOWERS BY ACANTHUS LIMITED is responsible for your personal information as the data controller.

2. Information We Collect

When you use our website or place an order, we may collect information such as:

Your name.
Billing and delivery address.
Email address.
Telephone number.
Order and purchase details.
Payment and transaction information.
Information you provide when contacting us.
Website usage information, such as IP address, browser type, device information, and pages visited.
Information collected through cookies and similar technologies, where applicable.

We only collect information that is reasonably necessary for operating our business and providing our services.

3. How We Use Your Information

We may use your personal information to:

Process and fulfil your orders.
Arrange delivery of flowers, vases, and other products.
Process payments and refunds.
Communicate with you about your orders.
Respond to customer enquiries and requests.
Provide customer support.
Manage returns, refunds, replacements, and complaints.
Maintain and improve our website and services.
Detect and prevent fraud, misuse, or security issues.
Comply with legal and regulatory obligations.
Send marketing communications where you have provided appropriate consent or where otherwise permitted by law.

4. Legal Basis for Processing

Depending on the circumstances, we may process your personal information on the following legal bases:

Contract: where processing is necessary to fulfil your order or provide services you have requested.
Legal obligation: where we are required to process information to comply with applicable laws.
Legitimate interests: where processing is necessary for the operation, security, improvement, and administration of our business, provided your rights and interests are not overridden.
Consent: where you have given us permission to use your information for a particular purpose, such as certain marketing or non-essential cookies.

Where we rely on consent, you may withdraw your consent at any time.

5. Payment Information

Payments may be processed through third-party payment providers.

We do not intend to store your full payment card details on our own systems. Payment information may be handled directly by the payment provider in accordance with its own privacy policy and security procedures.

6. Sharing Your Information

We may share relevant personal information with trusted third parties where necessary to operate our business, including:

Delivery and courier providers.
Payment service providers.
Website hosting and technology providers.
IT and security service providers.
Professional advisers, where necessary.
Government authorities, regulators, law enforcement agencies, or other parties where we are legally required to do so.

We only provide third parties with information that is reasonably necessary for the relevant purpose.

We do not sell your personal information to third parties.

7. International Data Transfers

Some of our service providers may process personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection laws and that appropriate safeguards are in place where required.

8. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

We may retain certain information for longer where necessary to:

Fulfil legal, accounting, or tax requirements.
Resolve disputes.
Establish or defend legal claims.
Prevent fraud or misuse.
Maintain appropriate business records.

When information is no longer required, we will take reasonable steps to securely delete or anonymise it.

9. Cookies

Our website may use cookies and similar technologies to operate properly, remember preferences, understand website usage, and improve the customer experience.

Some cookies may be provided by third-party services used on our website.

Where required by law, we will ask for your consent before placing non-essential cookies on your device.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.

10. Marketing

If you have opted in to receive marketing communications from us, we may contact you about products, offers, promotions, or news relating to FLOWERS BY ACANTHUS LIMITED.

You can unsubscribe from marketing communications at any time by following the unsubscribe instructions provided in the communication or by contacting us directly.

We will not send marketing communications where doing so would breach applicable data protection or electronic marketing laws.

11. Your Data Protection Rights

Under applicable UK data protection law, you may have rights including:

The right to request access to the personal information we hold about you.
The right to request correction of inaccurate or incomplete information.
The right to request deletion of your personal information in certain circumstances.
The right to request restriction of processing in certain circumstances.
The right to object to certain types of processing.
The right to data portability in certain circumstances.
The right to withdraw consent where processing is based on consent.

These rights are subject to certain legal conditions and exemptions.

To exercise a right, please contact us using the details provided below.

12. Data Security

We take reasonable technical and organisational measures to protect personal information against accidental loss, unauthorised access, alteration, disclosure, or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

13. Children's Privacy

Our website and services are not specifically directed at children.

We do not knowingly collect personal information from children without appropriate consent where such consent is required by law.

14. Third-Party Websites

Our website may contain links to websites operated by third parties.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policy of any third-party website you visit.